Production and processing.

Your order is produced and hand-finished after you place it. Please allow 3–7 business days for production, then add transit time on top.

Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or holiday begin production the next business day. During launches and peak periods production can run slightly longer, and we will say so on the product page if that is the case.

Rates.

Shipping is free on U.S. orders over $100. Below that, a flat rate of $6.90 applies. Your exact shipping cost is always shown at checkout before you pay.

The $100 threshold is calculated on your order total after any discounts have been applied.

Delivery and tracking.

Once your order ships you will receive a confirmation email with tracking. Tracking can take up to 24 hours to show movement after it is issued — that is normal and does not mean anything is wrong.

Delivery estimates shown at checkout are provided by the carrier and are estimates, not guarantees. We are not able to control carrier delays or weather.

United States only.

We currently ship within the United States only. We are not able to accept international orders at this time.

International shipping is something we intend to offer, and we will announce it here when it is ready. If you are outside the U.S. and would like to be notified, email us at support@eternityclothing.co.

Lost, stolen or damaged.

Risk of loss passes to you once your order is handed to the carrier. If tracking shows a parcel as delivered but you do not have it, we recommend checking with neighbours and your building, then filing a claim with the carrier.

Shipping protection is offered as an option at checkout. If you added it, claims for a lost, stolen or damaged parcel are handled by that provider under its own terms.

If your item arrives faulty or misprinted, that is on us — contact us within 7 days and we will replace it at no cost. See the Refund & Returns Policy for details.

Check your address.

Please make sure your shipping address is complete and correct before checking out, including any apartment or unit number. If an order is returned to us because the address was incomplete or incorrect, we can reship it once you cover the return shipping cost. We can only change an address before an order enters production, so contact us quickly if you spot a mistake.

We’re here.

Reach us at support@eternityclothing.co — we typically respond within 1–2 business days.