Our approach.

Because each piece is individually produced and hand-finished for you, we are unable to accept returns or exchanges for change-of-mind purchases. We encourage you to review sizing carefully before ordering. This is not a limitation — it is a reflection of the care that goes into each piece.

Defective or misprinted items.

We stand behind the quality of every piece we ship. If your order arrives with a print defect, manufacturing error, or significant quality issue, we will replace it at no cost to you.

To be eligible:

• Contact us at support@eternityclothing.co within 7 days of delivery
• Include your order number and clear photos of the defect
• We will review and respond within 1–2 business days

Approved claims receive a full replacement at no charge. We do not offer cash refunds on defective items — replacements only.

Wrong size.

We understand sizing can be tricky. If your item doesn’t fit, we offer a one-time size exchange under the following conditions:

• Item must be unworn, unwashed, and in original condition
• Request must be submitted within 14 days of delivery
• Customer is responsible for return shipping costs
• We cover the cost of reprinting and reshipping the exchange item

To request a size exchange, contact us at support@eternityclothing.co with your order number and the size you need.

Final sale.

The following are non-returnable and non-exchangeable under any circumstances:

• Change of mind or buyer’s remorse
• Incorrect size ordered outside the 14-day exchange window
• Items marked as final sale or purchased during a promotional period
• Damage caused by improper care
• Items returned without prior written approval

Lost or stolen packages.

Once an order has been marked as delivered by the carrier, we are unable to take responsibility for lost or stolen packages. We recommend contacting your local post office or filing a claim with the carrier. Route shipping protection is available at checkout for added peace of mind.

We’re here.

Reach us at support@eternityclothing.co — we typically respond within 1–2 business days.